Skipjack Production Environment

Functions Impacted:

Transaction processing for live accounts

Skipjack Development Environment

Functions Impacted:

Transaction processing for developer accounts

Skipjack Merchant Services

Functions Impacted:

Skipjack Reporting Tool and Skipjack Transaction Register

Skipjack Settlement Environment

Functions Impacted:

Batch closing and settling for live accounts

Batch Authorizations

Functions Impacted:

Batch authorizations and API requests

vpos.skipjack.com

Functions Impacted:

All applications hosted on this domain

secure.skipjack.com

Functions Impacted:

1. All applications hosted on this domain
2. Skipjack login page

www.skipjack.com

Functions Impacted:

Access to Skipjack's corporate website

AccessControl

Functions Impacted:

Enforces user access privileges for custom payment applications.

TSYS (Vital)

Functions Impacted:

Transaction processing for all merchants using Vital as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

Global Payments Systems

Functions Impacted:

Transaction processing for all merchants using Global Payments Systems as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

Global Payments Systems PIN Debit (Interac)

Functions Impacted:

Transaction processing for all merchants using Global Payments Systems PIN Debit (Interac) as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

First Data Merchant Services (Nashville)

Functions Impacted:

Transaction processing for all merchants using First Data Merchant Services (Nashville) as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

Fifth Third Bank

Functions Impacted:

Transaction processing for all merchants using Fifth Third Bank as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

ConcordEFS

Functions Impacted:

Transaction processing for all merchants using ConcordEFS as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

Lynk

Functions Impacted:

Transaction processing for all merchants using Lynk as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

Paymentech (Salem)

Functions Impacted:

Transaction processing for all merchants using Paymentech's Salem platform as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

Paymentech (Tampa)

Functions Impacted:

Transaction processing for all merchants using Paymentech's Tampa platform as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

TSYS (Vital) Debit

Functions Impacted:

Transaction processing for all merchants using TSYS (Vital) Debit as their processor. You can determine what processor is being used in your account by checking the "Protocol" identifier located at the top of the Account Summary screen in your Skipjack account.

Public Internet

Functions Impacted:

Impact varies depending upon the nature and severity of the Internet connection issue. It may impact all Skipjack functions.

Skipjack Interactive Voice Response

Functions Impacted:

Transaction processing for all customers using Skipjack's Interactive Voice Response system for voice authorizations.

Skipjack Toll Free Support

Functions Impacted:

Access to Skipjack Support Staff

Other Known Issues

Functions Impacted:

All other issues not covered in the above list of services.